✩ Q: What countries do you ship to?

I ship to internationally to any country, and shipping is calculated during checkout. If I find there's a problem with shipping to your country, I will contact you directly! However I am not responsible for any additional taxes you may have to pay, like customs, etc.

✩ Q: What's the difference between standard and registered shipping?

Standard shipping is exactly what it sounds like, meaning I have 0 control over it, there's no tracking, and it's cheaper. 

For registered shipping, if you're in Portugal it means it's fast and fully tracked. If you're from outside of Portugal I can't guarantee fully tracked shipping, since some post offices change the tracking code once it arrives to the receiver's country. However, it is faster than standard shipping!

✩Q: Where is it shipped from?

Portugal! Meaning portuguese orders will have cheaper shipping prices and shorter arrival time.

✩ Q: What happens if my order gets lost?

If it's a problem related to customs in PT and gets sent back to me, I'll resend it for free. However, if it's lost during shipping and all the information was correct, then it's completely out of my control and there's nothing I can do about it :( You can contact me for a partial refund or a discount for future purchases!

✩Q: How do I contact you if there's any other question or problem?

You can email me at jellbows.art@gmail.com or dm me on any of my social media.